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Customer Service


Shipping & Delievery 

At present we ship in India & to selected coutries. For checking the countries details plz click here.
Seasonsway  has a transparent and clear shipping policy for all orders placed on our website, without any special exceptions.

Just because shipping is free doesn't mean it should take a long time. Seasonsway understands that getting your items quickly is important to you, so we make every effort to process your order quickly.

When you order from our website, we will ensure that your Order gets dispatched within 24hours and gets delivered within 5-7 business days thereon. In some cases it may take longer to receive the shipment depending on your location and accessibility.

 

We are committed to delivering your order accurately, in good condition, and always on time promised by us in our website.

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We offer  FREE Shipping on selected  products ordered through www.seasonsway.com

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Each order may be shipped only to a single destination address specified at the time of payment for that order. If you wish to ship products to different addresses, you shall need to place multiple orders.

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We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 5 working days, to ship the order as we may have to procure it from some other stores or our suppliers.

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We ship on all week days (Monday to Saturday), excluding public holidays.

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To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

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While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.

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If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care  8080034005 . We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.

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Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Indian Tax Regulations.

Privacy & Security 

We ensure the privacy of all our members.

Seasonsway is committed to protecting all the information you share with us. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Our Website encrypts your credit card number and other personal information using Secure Socket Layer (SSL) technology to provide for the secure transmission of all data. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution. 

PLEASE READ THIS PRIVACY POLICY CAREFULLY BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE. IF YOU DO NOT AGREE TO THESE TERMS, EXIT THIS PAGE AND DO NOT ACCESS OR USE THE WEBSITE. 

 ENJOY SECURE SHOPPING

We use encryption technology, digital certificates, secure commerce servers, and authentication to ensure that your personal information is secure online. 

 YOUR REGISTRATION or USER ACCOUNT

Seasonsway keeps track of your information to offer you the best possible shopping experience. Before completing your purchase, we ask you for your name, phone number, email, billing and shipping addresses. This information, along with your payment method, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone numbers to contact you if we have questions about your order. We or our associate companies may also use your email address to notify you about new services or special promotional programs, or send you offers or information if you have opted-in. Emails are sent only to Seasonsway members who have chosen to receive them (opted-in) or who have made a purchase on our website. At any time, you can notify us that you wish to stop receiving these emails. In addition, we keep a record of your past purchases, returns, and credits. We may also ask you for information regarding your personal preferences and demographics to help us better meet your needs. 

 DATA TRACKING COOKIES

To facilitate and customize your experience with the Website, we store cookies on your computer. A cookie is a small text file that is stored on a User’s computer for record-keeping purposes which contains information about that User. We use cookies to save your time while using the Website, remind us who you are, and track and target User interests in order to provide a customized experience. Cookies also allow us to collect Non-Personally Identifiable Information from you, like which pages you visited and what links you clicked on. Use of this information helps us to create a more user-friendly experience for all visitors. In addition, we may use Third Party Advertising Companies to display advertisements on our Website. As part of their service, they may place separate cookies on your computer. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by our Website only and does not cover the use of cookies by any Advertiser. Most browsers automatically accept cookies, but you may be able to modify your browser settings to decline cookies. Please note that if you decline or delete these cookies, some parts of the Website may not work properly. 

 PRIVACY POLICIES OF THIRD PARTY WEBSITES

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website’s privacy policy. We are not responsible for the policies or practices of third parties.

CHANGES IN POLICY 

We may change this Privacy Policy at any time by posting the revised Privacy Policy in the “Privacy Policy” section of the Website. The revised Privacy Policy is effective immediately when posted on the Website. It is the responsibility of each User to review the Website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy. Your continued use of the Website after the effectiveness of such revisions will constitute your acknowledgment and acceptance of the terms of the revised Privacy Policy. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers. 

  CONTACTING US

Whether you are a new or loyal customer, marketer, publisher, media member or job seeker we would like to stay connected and want to hear from you!

 Returns & Replacements  

Seasonsway.com's 7 Day Returns Policy

Seasonsway.com  has put in place no-hassle procedures to ensure that you can buy from us in confidence and return the item if it has size issues (apparel and footwear only) or if the item is faulty or not what you ordered.

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund.

We mean what we say! All you need to do is give us a call on 8080034005(Toll Free) or drop an email at within a period of 30 days, from the date of delivery.

Conditions for return:

   1.  Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.

   2.  Products/Items should be UNUSED.

   3.  Products should be returned in their original packaging along with the original price tags, labels and invoices.

   4.  It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.


Ordering  

How do I check the status of my order?

Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven’t received any updates, please get in touch with our Customer Care immediately. Give us a call on Helpline 8080034005 (40 Lines )or drop us an email at support@seasonsway.com

How can I track my shipped Order?

An email is sent to you after the Order is shipped that contains the tracking number and the service provider. Alternatively you can CLICK ON Track Your Order ICON on the top of website to get the Tracking/ Shipping Details. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

How will I know if order is placed successfully?

You will receive an email confirmation from Jabong.com once your Order is successfully placed. This mail will have all the details related to your order.

Why did I receive a partial Order?

In some instances, there could be an item in your Order that may have failed our Quality Check(QC), which is done prior to dispatch, and don’t have an alternate QC passed item.  In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.

In case we are unable to fulfill your purchase we will refund you for any payments made towards that item.

 

Payment, Pricing & promotions 

    We support the following payment options:

 a) Cash on Delivery (COD).

 b) Net Banking:  Use your net-banking account to pay for your orders. See below the list of banks that Seasonsway currently partners with:

 Andhra Bank, AXIS Bank, Bank of Bahrain & Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Citibank, Corporation Bank, Deutsche Bank, Federal Bank, HDFC Bank, ICICI Bank, IDBI Bank, Indian Overseas Bank, IndusInd Bank, ING Vysya Bank, Jammu & Kashmir Bank, Karnataka Bank, Karur Vysya Bank,  Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, South Indian Bank, Standard Chartered Bank, State Bank of India,  State Bank of Travancore, Syndicate Bank, Tamil Nadu Mercantile Bank, Union Bank of India, Vijaya Bank, YES Bank

 c) Credit Card:  We accept all cards under the aegis of Master Card and Visa.

d) Debit Card:  We accept Maestro and Visa debit cards of the following banks:

 Canara Bank Debit Card (ATM PIN), Citibank Debit Card (IPIN), Indian Overseas Bank Debit Card (ATM PIN), Punjab National Bank Debit Card (ATM PIN), State Bank of India Debit Card (ATM PIN), Union Bank of India Debit Card (ATM PIN)

 For your convenience we are constantly striving to add more secure payment methods.All credit card and net banking transactions are processed over a secure encrypted connection. 

 

Pricing Information 


We strive to provide you with the best prices possible on Product(s) you buy from Seasonsway, however, Seasonsway does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice.

While Seasonsway strives to provide accurate Product and pricing information, pricing or typographical errors may occur. In the event that a Product is listed at an incorrect price or with incorrect information due to an error in pricing or Product information, Seasonsway may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Seasonsway will have the right to modify the price of the Product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that Seasonsway accepts your order the same shall be debited to your credit card account. The payment may be processed prior to Seasonsway dispatch of the Product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account.