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Frequently Asked Questions

Queries :

      *     General
      *   Payment related
      *  Cancellation / Returns / Refund related   
      *  Shipping related
      *  Privacy / Security related
      * Registration related

 

General 

*  Who will buy from seasonsway.com?

  -Person should be above 18 years of age and legally allowed, to shop in India.
  -Person need to have a valid credit / debit card (VISA / MASTER CARD) issued by a well known bank

*  How do I shop at www.seasonsway.com?

  Placing an order on Seasonsway is quick and simple. As you browse through Seasonsway, you can put the items in your Shopping Cart by clicking on'Buy Now'.      Log in with your email address and password, enter your shipping address and make the payment.

*  I live outside India, can I order for a delivery in India?
   Yes You can Order , mentining Shipping Address in India 

*  Do you have a gift registry facility?
  No we presently don’t have a registry facility.

*  How can I contact www.seasonsway.com?
 You can either call us on Toll free no.8080034005 in between 9:00 am to 6:00 pm and speak with our customer service representative or write to us support@seasonsway.com for any type of queries you have about seasonsway.com, or your order. You can give the feedback on our website and services please give your comments on the feedback page.

You can contact us for the following:

1. Password related queries;
2. Login related queries;
3. My account / profile change queries;
4. Payment related queries;
5. Merchandise / product related queries;
6. Website navigation related queries;
7. Pricing, promotion, discount related queries;
8. Delivery related queries; or
9. Anything that the customer may wish to clarify about seasonsway.com

*  How do I view your site?

Our site is compatible for all Windows and Mac operating systems and can be viewed using the latest stable versions of any of the following browsers. The site is optimized for 800 X 600 resolution

Internet Explorer
Mozilla Firefox
Safari
Google Chrome

 

Payment related

*  How can I make a payment?
1. through all Credit Cards and Debit Cards (if your bank has enabled them for online transaction)

2. online payment through bank transfer.

3. Loyalty & Reward Points Redemptions

*  Do you accept debit cards?
Yes we accept.

*  Do you accept payment through cheque/Demand Draft?
Yes we accept.

*  Do you have Cash on Delivery option?
Yes we do offer cash on delivery facility.

*  When payment would be deducted from my card account?
Yes, an amount equal to your total order value will be blocked against your credit / debit card limit, as soon as you complete the transaction.

*  Is Stop-payment allowed in case my card has been misused or a purchase made fraudulently?
You may report the incident to your card issuing bank.

*  What I do if my credit/debit card has been compromised while making a payment online?
Please refer our privacy policy, which mentions that we do not collect or receive your credit card information, and you can collected directly on the Bank’s payment gateway.If you think that your credit card has been compromised, then immediately report to your card issuing bank.

*  Can I pay in-store for a product bought online?
We do not have such facility.

 

Cancellation / Returns / Refund related

*  Is there a limit to the quantity that I can order for?
No. When the order quantities are large, we may verify in order to ensure your security, to confirm that you have indeed ordered for these items.

*  Can I cancel an order ?
Yes, you can cancel the order fully or partially before it is shipped. .

*  Can I change shipping address of the order?
You can change the shipping address before your order is billed and shipped by calling Customer Care on Toll free no.8080034005 at 9:00 am to 6:00 pm.

*  What is your return/refund and replacement policy?
We offer a 30 days refund and exchange policy, which is applicable to most products sold on seasonsway.com. Please refer our returns policy.

*  In case I change my mind about the colour / size picked up, can I have it exchanged?
Yes, for most products, you can exchange unused items. Some products are excluded from this for hygiene reasons.

*  I want to return a product, how can I do that?
You may return merchandise to in the following ways:
You may call seasonsway.com customer support care at on Phone no, and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.

For Details please refer our returns policy.

*  Can I return or exchange a product by mail/ courier?
Yes, this is possible, you will need to call our Customer Service Representative and register your request. After we receive your request, we would get in touch with you and explain the process of returning the product through courier.

*  How can I receive my money for the merchandise which I have returned or cancelled?                                                                                                       You will receive your money in the mode of credit note which can be redeem only on www.seasonsway.com.credit note cannot be use in our stores.

*  Can I get warranty/guarantee for the merchandise?
If manufacturer’s warranty/guarantee is associated with the Merchandise, it would be mentioned along with the other product details.


Shipping related

*  Where do you deliver? Or; do you deliver to my city?
We currently deliver to all major cities in India.

*  What is your shipping policy?
Please refer our Shipping Policy.

*  Do you deliver out of India?
No we do not deliver out of India.

*  Are there any places/ items for which delivery might take longer?
Expected time taken to dispatch the shipment is given against each product on the respective product details page. Typically all Delhi deliveries are completed within 1-2 days post shipment and outside Delhi deliveries are completed within 5-7 days post shipment. Once we receive your order we make all attempts to deliver within the committed time, however, it might take longer than expected in some far to reach areas, due to poor logistics connectivity.

*  What in case I am not available when you deliver the merchandise?
Our shipping company will come again to your place. You should plan and coordinate the purchase in a manner that someone will accept the merchandise in absence of you.

*  What if only part of my order has arrived?
In some cases, some merchandise may not be ready to ship, and so we may ship a partial order of the merchandise which are ready to ship. The remaining merchandise shall be shipped as soon as it become available, but not later than 9 days from your order. If we are not able to ship the item within 9 days from your order, we will cancel the unshipped merchandise and shall inform you about the it.. For more details you can check the order status in My account section

*  What I do when my order arrives damaged?
If you find that the Cover is damaged before accepting the delivery, please refused the delivery and immediately inform to us.
Once you have accepted the delivery, and thereafter realized that the cover is damaged, then please feel free to get in touch with us within 30 days of receiving the Cover or merchandise except of a few merchandise we have a 30 days return / exchange policy. For more details please see our returns policy.

*  Can I book an order for delivery to more than one Address?
No, presently you cannot 

*  How can I change my delivery address?
Yes, you may change the delivery address, only when we have not billed and shipped your order. You have to call customer care on Phone no between 9:00 am to 9:00 pm and may request.

*  If suppose I am out of station for some days then can you hold my order?
You can call us at Customer Care to inform us about such situation, and we shall try to accommodate your instructions. But, we cannot hold your orders for shipment beyond 9 days from the date of the order.

*  What are the shipping charges and/ or if there is any additional charges for delivery?
We will charge for shipping unless otherwise specified. Our shipping charges are based on factors such as quantity of merchandise ordered, type of merchandise ordered and delivery destination. If you want more information, you can see our shipping policy. We do not charge additional for any Octroi amount levied on the delivery, so you need not make the payment to the delivery man for your order.

*  Does the ordered merchandise price include shipping charges?
Merchandise prices do not include shipping charges and tax on shipping charges. So, they include product cost and any governmental levies on the product cost e.g. VAT

*  How can I Track out my Order?

You can check through order status on our website www.seasonsway.com in my account section.

*  What is the stipulated delivery time for an Order?
All orders usually ship within 5 to 7 working days after placing the order. However, sometimes orders get delayed due to stock not available.

*  Who will pay charges for the return merchandise?
If you are not satisfied with your purchase of merchandise for any reason, and wish to return the merchandise as per the Returns Policy through courier pickup arranged by us , you need not have to pay any courier charges for the return of merchandise for the shipment purpose.

*  What should suppose to do if the merchandise ordered reached to me in a damaged/defective condition?
If you feel that the package/ rapper is damaged before accepting the delivery of merchandise, then do not accept the delivery and immediately inform us about it.
If suppose you have accepted the delivery of merchandise, thereafter you known that the package is damaged, then you can contact with us within 30 days of receiving the delivery. With an exception of a few merchandise we have a 14 days return / exchange policy. For more information please see our returns policy. 

*  How can I cancel my merchandise which was ordered to you?
You may cancel the order, before it is shipped. With an exception of a few merchandise which cannot be cancelled we will refund the full amount charged to your card. For more details please refer our shipping policy and returns policy

*  What should I suppose to do if I get something different instead of what I had ordered?
We will take utmost care to your merchandise what you ordered. Rarely the orders mixed up. If you found the same you can contact us within 24 hours of receiving the delivery.

*  I am in India, but I am receiving a message that you do not deliver to my PINCODE, how can I order?
You can report and contact us on (Phone no) between 9:00 am to 6:00 pm and speak with our customer service representative or you may write to us at support@seasonsway.com. We will reply to you within 3 working days.
Check the entered PINCODE. The pin code should be correctly mentioned.

*  How can I track my order when my order is in transport?
You can do it online in the My account section


Privacy / Security related

*  What is your privacy policy?
Please refer our privacy policy

*  I am concerned about the security aspects related to typing out my credit card number online?
Be assured that we do not store your card details. When you enter the card details you are redirected to the. respective banks secure payment site. Bank exchanges the data provided by you with your card issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order. At no point do we receive / store your card details.

*  Is the information I enter encrypted?
Yes we encrypt all credit / debit card or payment information using 128 bit encryption programs.


Registration related

*  Is registration compulsory to me?
No, it is not compulsory to register to shop at seasonsway.com. I you ar registering yourself then you will get the benefits of excellent service, checkout and a host of special privileges.

*  Are my personal information secured?
You can see our Privacy policy.

*  Is there any charge for registration?
There is No Charge for registration on seasonsway.com

*  How can my registration expire?
Registrations do not expire. If your account is not activated for long time. We will suspend it or de-activate it, in which case, you can immediately contact our Customer Service Representative on phone to activate the account. We will reactivate your account after verification to confirm your identity.

*  Can you please explain the benefits for registration?
If you are a registered member you will get following benefits:
-Express Checkout - Sign in and proceed to checkout for quick ordering.
-Order History - Review details of your Order
-Address Book - Create and save addresses of your family & friends for faster check out.
-Exclusive offers - participate in exciting promos and festivals and may win fabulous gifts only as a First Citizen.

*  If suppose I have forgotten my Password?
We can retrieve your password for that you have to go to forgot password page, and enter your email ID registered with us. We will reply through email your password to your email ID.

*  If suppose I want to edit my personal information, can I do it?
Yes, you can do it. It can be done in the My account section under edit profile tab
But, you will not be able to modify your Title, Name, Gender, and Date of birth.

*  If I have forgotten my Login Id then?
You can write to us at support@seasonsway.com while writing following details
Date of birth
First Name
Last Name
Address
Past order number of an order placed from your login id, if any

*  Is email address mandatory when registering?
Yes. email ID is therefore required when you create an account on seasonsway.com